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Ask Our Caremates

View some of our most commonly asked questions below.  If you have a more specific inquiry, please feel free to reach out to us.

▾ HOURS OF OPERATION?

Our team makes calls each day between 9am to 7pm CT, so we are here when you need us most. We serve the U.S. and Canada. We're even available on the following holidays: New Year's, Valentine's Day, Mother's Day, Father's Day, Rosh Hashanah, Yom Kippur, Thanksgiving, and Christmas Eve.

Need to reach us? Contact us at: (800) 577-3650. Corporate Partnerships x800 or Customer Service x801.

▾ WHY DO I NEED A SERVICE TO CALL MOM & DAD?

Think about those seniors who never had children, whose siblings or spouses have passed away, or those who live in different time zones, cities, or countries than their loved ones. We are here for family and friends, neighbors, anonymous well-being checks, and even for seniors who have been recently discharged and need to discreetly talk about their health and well-being.

▾ WHAT MAKES YOU DIFFERENT?

For non-emergencies, why contact law enforcement when you could contact a friend? We don't use an auto dialer or make robocalls. Of course, we are not a complete replacement. You still should be calling Aunt Ann and Uncle Eddie, but if you're out of the country or on vacation and can't make a call...we are here. While we can't promise any health benefits, we do know that connecting with others helps to avoid isolation and loneliness.

▾ CAN I TRUST CAREMATES?

Absolutely. Our Caremates have gone through a rigorous screening process based upon their empathy, ability to connect with seniors, health care knowledge, and clean background. To build rapport and a lasting bond, we assign the same Caremate for call subscriptions. No worries, we never ask for or share any personal information without your permission and we open each call with a customized PIN.

▾ WHAT WILL WE TALK ABOUT?

At Jibbr it's all about the personal connection as we provide meaningful conversations lasting between 20 to 30 minutes. We ask questions about YOU leading to a relevant and memorable experience. Our Caremates provide an individualized experience to explore any level of need such as: wellness, happiness, getting around, or home care. We take a holistic approach to our check-in calls. We really do care!

▾ IS MY PAYMENT SECURE?

Sure is! We use Stripe to process payments, so no secure data hits our servers. Strip is certified to PCI Service Provider Level 1, the most stringent level of certification. For your security, each time you place an order, you also have to re-enter your payment information. Learn more about Stripe (www.stripe.com)

▾ HOW CAN I PARTNER?

Offer our service to your clients and/or tell us about seniors at your facility who have a need (submit a request above). We are interested in connecting with and hosting events for senior living facilities, elder support groups, retirement communities, and police/fire departments, to name a few. What type of events? Ice cream socials, lunch and learns, and more.

Jibbr features like-minded organizations on our webpage who focus on health and well-being. We also have a referral service linking clients with our featured supporters. If you would like to be listed as a supporter and have your logo linked on our site, simply submit a request above. If you would like to be featured in our blog, "Jibbr Jabbr", submit a 'blog request' along with a topic and our team will follow up.